Returns & Refunds

RETURNS & REFUND POLICY

RETURNS

Our return policy lasts 30 days from the date of delivery.

We only accept returns for products that arrive defective, damaged, or with a manufacturing issue.

We do not accept returns or provide refunds for change of mind, buyer's remorse, ordering the wrong product, or simply deciding that you no longer want the item.

To be eligible for a return, the item must be defective or damaged and you must contact us within 30 days of delivery.

The item must also be returned in the same condition in which you received it, whenever possible, and with the original packaging and included accessories.

To request a return, you must provide proof of purchase and, when applicable, photos or videos showing the defect or damage.

Please do not send your purchase back to the manufacturer or return any item without contacting us first.

DAMAGED OR DEFECTIVE ITEMS

Please inspect your order upon delivery.

If your item arrives damaged, defective, or with a manufacturing issue, please contact us at arcadedetox@gmail.com as soon as possible.

Please include:

  • Your order number
  • A description of the issue
  • Photos or videos showing the damage or defect

We will review your request and determine the appropriate solution.

If the issue is confirmed to be covered by this policy, we may offer a replacement, repair, or refund, depending on the circumstances and availability.

REFUNDS

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

LATE OR MISSING REFUNDS

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund, please contact us at arcadedetox@gmail.com.

EXCHANGES

We only replace items if they are defective, damaged, or affected by a manufacturing issue.

If you need to request an exchange for the same item, please contact us at arcadedetox@gmail.com before sending the product back.

Do not send your product back without first receiving return instructions from us.

SHIPPING

If your return is approved, we will provide you with instructions on where and how to send the item.

Return shipping costs may be the responsibility of the customer unless the return is due to an item arriving defective, damaged, or incorrect.

Shipping costs are non-refundable unless otherwise required by applicable law or agreed to by us.

We are not responsible for items lost or damaged during return shipping when the customer is responsible for arranging the return shipment. We recommend using a trackable shipping service.

CONTACT US

If you have any questions about our Returns & Refund Policy, please contact us at:

arcadedetox@gmail.com